rachaelsscrapstore@hotmail.com
rachaelsscrapstore.com

If you have any questions or special requests, please don't hesitate to ask :)

FAQ: Can you reset my download links?

I will reset download links for you at no charge, as long as they are in your own account. Orders made within the previous 12 months will be reset, I will no longer be resetting links that are any older. (Please make sure you back up your files when you make a purchase to avoid losing your files). I will reset links that were freebies, as long as the order was placed within 6 months.

FAQ: Do you take special requests if there's a particular item I want to see?

Sure, I can do that :) If you do not see something in my shop that you are looking for, feel free to ask. I often search out items, even hard to find items, to fulfill special requests. Keep in mind that these items will generally be released in my shop so that others can purchase them as well. If you would like an exclusively made for you item, I can do that as well, but special prices will apply.

FAQ: I have not received my item in the mail..

Everything in my shop is digital graphic images, there are no physical items being shipped.

FAQ: How can I use these digital images?

Please refer to the guidelines in my Conditions of Use page. If you are unsure if a particular type of usage is allowed, or if any wording on my Conditions of Use page are unclear, feel free to ask. Thanks :)

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